Join The Team
Below are some Career opportunities with the Georgia Conservancy
To apply, please send a cover letter and resume to firstname.lastname@example.org
Membership And Donor Relations Coordinator
Role and Purpose of Position
The Membership and Donor Relations Coordinator’s primary role is to understand the needs of our members/donors and deliver quality, member-first customer service while also managing and accurately maintaining the donor database, Neon. The Membership and Donor Relations Coordinator has strong multi-tasking and time management skills and the ability to work independently, as well as collaboratively with the team, and demonstrates a willingness to learn new systems, solve problems and anticipate needs. Excellent writing and verbal skills to communicate details and value of membership of our organization are also important.
Major Duties and Responsibilities
Member/Donor Relations, Stewardship, Cultivation and Solicitation
Under the guidance of the Vice President, Development, responsible for all aspects of member/donor relations:
Provide customer service for all members and donors, including fielding questions via phone and email (for example: event registration, invoicing/payment, receipts, gift listings, etc.)
Implement year-round acquisition and retention strategies, including cultivation, engagement and stewardship plans and activities for existing, lapsed, and new members/donors
Help develop member/donor and event attendee lists and reports; manage direct mail appeals; manage follow-up tracking
Assist with planning and implement membership campaigns and donor drives, help update marketing materials and website pages in consultation with Development team and Director of Communication.
As directed, research donor-centric communication trends, discover new potential ways to engage prospective members and recently lapsed members and make suggestions to increase revenue
Produce timely and accurate thank you letters and gift receipts; issue member renewal invoices and reminders; and follow pre-renewal deadlines and schedules
Provide regular reports on upcoming membership renewal expiration dates and deadlines for large donors to VP of Development
Assist with prospect research and produce solicitation materials for new donors/funders
Represent Georgia Conservancy with members and in the community, including speaking publicly for the organization at community events as needed.
Assist with other duties and tasks, as assigned.
Accurately maintain the Neon database in a timely manner, ensuring the highest level of data integrity.
Responsible for daily gift processing including the input and update, as well as acknowledgement, of all donations/gifts
Contact donors as needed to gather information needed to update records and process donations
Produce daily thank you letters, acknowledgements and gift receipts, along with handwritten thank you notes and calls per cultivation and stewardship plans and established protocols and procedures; provide weekly status reports.
Assist with weekly reconciliation of cash and non-cash gifts and monthly reporting (categorized and broken down by the week)
Maintain donor records according to established protocols and procedures, and train other database users on protocols and procedures
Ensure database integrity through regular audits of data and data clean-up
Provide invoicing, collection and reporting support
In collaboration with the Finance Director, work to improve efficiencies in record keeping between Finance and Development departments
Collect, review, and import information from Big Tickets, Square, Stripe and Tsys, reconcile with Finance and report on previous month.
Keep up with Neon system updates and changes; take part in Neon training webinars and online tutorials to consistently improve its look, feel, and functionality.
Assist with registration and check-in at special events as well as event staging and execution, as needed.
Assist with soliciting and securing gifts, set up, and management of event silent auctions, as needed.
1 – 3 years of Database Experience
Demonstrated ability to provide quality customer service and to lead and balance work with a variety of internal and external stakeholders
Excellent written and oral communication skills; positive, can-do attitude
Proficiency in Microsoft Office Suite, including Word and Excel
Familiarity with Neon is preferred
Ability to establish and promote good working relationships with team members, donors and volunteers
Detail-oriented, flexible, and possess ability to prioritize and handle multiple tasks
Able to work independently as well as with teams
Available to work occasional weekend and evening hours as necessary
Willing to learn new skills and expand knowledge of databases
High ethical standards and discretion relating to donor/member information
Interest in fundraising
Passion for stewardship of Georgia’s natural resources
Dedication to the Georgia Conservancy’s vision and mission
Outgoing and professional conduct
Continuous sitting, fine finger movements, and visual capacity to work with/at a computer station for extended periods of time.
The Manager is supervised by the Vice President of Development, coordinates his/her activities with other team members, and interacts daily with a range of members of the GC team. Each GC team member establishes work priorities and ensures that their individual activities are continuing within the context of an established schedule and budget.
Vice President of Development
None at this time
Yes (10 - 15%)
Georgia Conservancy office, Atlanta, GA